Microsoft Dynamics CRM Adapter for SAP CPI
The Advantco MS Dynamics CRM Adapter allows users to integrate SAP, the leading enterprise resource planning solution, with Microsoft Dynamics CRM, a leader in customer relationship management. This integration is vital to helping businesses gain a competitive edge by improving collaboration between Sales, Support, & Marketing.
Key Benefits Include:
- Online access to critical information including; order history, account history, and pricing conditions.
- Visibility into the pricing conditions, discounts, and offers maintained in SAP software.
- The monitoring workbench in SAP PI/PO allows for easy tracking and monitoring of errors while updating data.
The MS Dynamics CRM Adapter is Certified as powered by the SAP NetWeaver® technology platform which helps ensure that the Adapter integrates and works well with SAP applications. Solutions powered by SAP NetWeaver can be more quickly and easily integrated into SAP solution environments.
Businesses looking to integrate their SAP systems with Microsoft Dynamics CRM now have the perfect solution to do so. Advantco’s offering gives users a comprehensive view of customer and order data.
Benefits of the Advantco MS Dynamics CRM Adapter
The Advantco Dynamics CRM Adapter eliminates redundancies by leveraging information in both SAP and Microsoft Dynamics CRM, giving customers easy-to-deploy, two-way integration between the two. Below are some additional benefits;
- Optimize opportunity-to-order processes.
- Work from a single view of customer, product, and pricing master data in both MS Dynamics CRM and SAP environments.
- Fulfill orders in a timely manner and ensure that customers, sales reps, and operations are all on the same page.
- Quote correct list prices to customers by having the most up-to-date prices from their SAP deployment flow into their MS Dynamics CRM in real-time.
- View order history and be better positioned for upsell and cross-sell opportunities.
- Improve sales forecasting accuracy by building dashboards and KPIs with the right information from SAP.
Technical Capabilities and Product Specifications
The Advantco MS Dynamics CRM Adapter is Certified by SAP and:
- Significantly reduces implementation effort for integration with Microsoft Dynamics CRM.
- Features easy configuration and setup.
- Provides schema generation tool for easy mapping development in PI/PO.
- Provides native integration with SAP PI/PO Adapter Framework, Alert Framework, and Monitoring.
Supports SAP Net Weaver PI/PO 7.5, 7.4, 7.3, & 7.1.
The Advantco MS Dynamics CRM Adapter provides businesses with the tools to acquire, service, and retain new customers. By delivering a comprehensive data integration and customer data management tool that takes advantage of the best of SAP and MS Dynamics CRM worlds, businesses can ensure that their Finance, Marketing, Sales, Customer Service, and Fulfillment departments collaborate with each other and get the right information at the right time.